LENGTH: One hour
Ever feel that you are missing the mark at meeting customer expectations? Chances are that it's not with the product or service you are providing, but rather the contract or order. Taking the steps to ensure that you can provide the customer with the product or service they want based on their requirements will help ensure that you have met customer expectations. Meeting expectations means customer satisfaction and ultimately the opportunity for additional business. This webinar takes the ISO 9001 requirements for customer-related processes that are described in clause 7.2 and explains how organizations can conduct to contract review to ensure a successful engagement. This course breaks down the ISO requirements in common sense terms that can be applied to any business regardless of its size or the product it provides.
It will include discussions on:
- Different types of customer orders
- Managing verbal orders
- Changes to customer orders
- Customer communication
- Customer satisfaction
- PLUS, a Sneak Preview and Discussion of ISO 9001:2015's Customer Requirements
At the conclusion of this course, students will understand the requirements of ISO 9001 for clause 7.2 customer-related processes and have information on how to successfully implement them. ISO 9001:2015's Customer Requirements clauses will also be discussed, giving students an understanding of the new standard's upcoming changes to customer requirements.
Viewers of the On-Demand webinar get:
- Unlimited viewing of the webinar for one full year, including any updated versions
Lorri Hunt is an active member of the U. S. Technical Advisory Group to ISO Technical Committee 176. She currently serves in the key position of Chair of Task Group 9001/4, the United States group responsible for developing consensus positions related to ISO 9001 and 9004. Recognized internationally as someone who gets the job done, she has held several international positions on ISO TC176. Most recently she was appointed as the Deputy Task Group Leader to the current amendment to ISO 9001. Lorri frequently contributes to quality publications and journals and was is the co-author of The Insiders' Guide to ISO 9001. She is a frequent speaker at conferences.
HOW DOES THIS ALL WORK?
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.