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Using Advanced SIPOC Analysis to Drive Process Improvement Webinar


Product Description

  • Live: June 2
  • On-Demand: Any Time. 
TIME: 1:00 p.m. EDT | 10:00 a.m. PDT
Check your time zone for the correct local time.
Note: This course was originally titled: "SIPOC Analysis: 4+ Strategies to Drive Process Improvement." The title was changed to better reflect the course content.
LENGTH: One Hour
Most quality professionals are familiar with the SIPOC diagram, which demonstrates the concept of a process and its relationship with internal and/or external customers and suppliers. However, most SIPOC analyses only contain one or two process dimensions. By adding metrics, resources, and controls a SIPOC analysis becomes much more useful, especially for helping people understand the many dimensions for effective process management.

This presentation will demonstrate the use of a template to build an advanced SIPOC analysis, and how the resulting information can be used for process planning, stakeholder analysis, identifying and/or assessing performance metrics, internal audit planning, and root cause analysis.

Course Agenda

  • Basics of the SIPOC diagram
  • Enhancements to the diagram
  • Completed example of an advanced SIPOC analysis
  • Creating an advanced SIPOC analysis
  • Uses for the analysis

What You Will Learn

  • Basic and advanced SIPOC analysis formats
  • Planning for a SIPOC
  • A sequence for doing the analysis
  • Multiple potential outcomes from the analysis
Viewers of the On-Demand webinar get:
  • Unlimited viewing of the webinar for one full year, including any updated versions


Duke Okes has conducted quality management training and consulting for industry since 1985, after having spent years as a quality engineer in the automotive industry. He has helped dozens of companies achieve registration to ISO 9001 and ISO/TS 16949, and trained thousands of internal quality auditors.
He is certified by ASQ as a CQA, CQE, CMQ/OE, and has published and presented more than two dozen articles/talks on quality audits for several publications and conferences, including a series in Paton Professional's The Auditor. He is the author of Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management.
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.

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