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New, Second Edition! Completely Revised and Expanded
Many people are confused about corrective action. They know it’s a requirement for compliance to standards such as ISO 9001, but they don’t always realize the benefits of a well-designed and well-implemented corrective action process. This revised edition of The Corrective Action Handbook will help make your corrective action process more organized, more efficient, and more productive.
Denise Robitaille’s book is a terrific guide to corrective action for anyone involved in the corrective action process. The book’s basic precepts hold true for any size organization, and they can be used by quality managers, ISO 9001 management representatives, production supervisors, production group leaders, customer service managers, quality technicians, or anyone else involved in the corrective action process.
Plus, the book includes sample forms that guide you through the corrective action process in a logical and straightforward manner. Forms include:
The Corrective Action Handbook has been completely revised for this second edition. Updates include newly revised forms, expanded chapters, and a new chapter on when to implement corrective action—and when not to.
About the Author
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of the ASQ.
As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.