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Hearing what real people have to say about a company’s products and services is good way to gain trust.
We know it’s impossible, but after compiling our testimonials for this page, we’re wondering: Did everyone get together and agree to say the same thing? Because the comment we saw most often was “well worth the time and money.”
This is great news for us (and for you!) because customer satisfaction is all about getting value—having your investment be “worth the time and money” you’ve spent. We always want this result and, while we’re not perfect, we’ll always be doing our best for our customers.
Here are just a few comments from our customers:
“The course content is great. The flow with the time allowed was excellent.”
—Bob King, ISO Coordinator, Siemens
"I have been in Quality Assurance for almost 40 years, and your Corrective Action course was the finest I have seen on the subject. The instructor was able to home in on the key issues that cause confusion, frustration, and gridlockwith most systems I have seen. I will bring this program in house to helpmakeour internal systems more efficient and effective."
—John Sullivan, Trans/Air Manufacturing Inc.
“The in-class exercises were interesting and pertinent, the instructor is clearly an expert and imparts her knowledge well.”
—Sheri Langerman, Bio-Rad Labs
“The program [quality audits] met my expectations, was a good investment of time and money. We expect to begin to practice internal auditing again, and I would recommend this program to colleagues.”
—Gerald Zemble, Purdue Pharmaceuticals
“Excellent – a very enlightening session. I can certainly present a significant difference in the way we administer our system to management.”
—Elaine Holman, Alcon Labs
“Great seminar—direct and useful information. Thanks!”
—Tim Holden, Southeastern Technology
“Very helpful in understanding the CAR process and how to implement it to better our overall QA processes.”
—Denise Deneau, Xandex Inc.
“Good material—it was a fun day and I learned a lot.”
—Lyn Haycock, Sun Hydraulics
“Denise did a great job of keeping our interest”
—Dina Kohlhafer, Sun Hydraulics Corp.
"Denise is a wonderful speaker and very knowledgeable on quality processes. Great class!”
—Darrell Hathcock, Quality Assurance Technician, Solar Turbines
"This auditing class [Quality Audits for Improved Performance] exceeded my expectations. I will apply this to our internal audit program.”
—Jeremy Mercer, Purdue Pharmaceuticals
“This presentation [corrective action] was very organized. Always kept us busy and gave good examples.”
—Susana Ochoa, R.W. Lyall
“This training has given me a new perspective on corrective action and its role in our organization.”
—Dan Zapalac, R.W. Lyall
“Great training program [corrective action]. Worth the time and money. I’d highly recommend it for all companies.”
—Albert Luk, Bentley Prince Street
“This course [quality audits] helped me gain a better understanding of the auditing process through the easy-to-follow and clear materials and the thoroughness of the instructor.”
—Tyler Peebles, Dell Computer
“In-house training is a great way to pull all section internal auditors into the same style and writing systems.”
—Chris Connell, Philip Morris USA
“Definitely worth the money; the information provided [corrective action] was very valuable in implementing a process.”
—Jim Gonzales, Encore Medical, L.P.
“Program [corrective action] exceeded my expectations. It was well worth the time and money.”
—Wanita Kaupert, Alliance Berstein