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DENNIS ARTER
Dennis Arter, is a quality consultant and trainer well-known in the quality arena as “the Audit Guy.” Since 1988, Dennis has presented his auditing instruction worldwide to more than 8,000 people from various industries and organizations of all sizes.
Dennis is an ASQ-Certified Quality Auditor and also a fellow in the American Society for Quality, former board member, and active member in the customer-supplier division. Dennis is a licensed mechanical engineer with a degree in biochemistry from the University of Illinois.
In addition to his best-selling books and magazine articles on auditing and ISO 9001, Dennis Arter wrote Quality Audits for Improved Performance, upon which this course is based.
Dennis Arter, is a quality consultant and trainer well-known in the quality arena as “the Audit Guy.” Since 1988, Dennis has presented his auditing instruction worldwide to more than 8,000 people from various industries and organizations of all sizes.
Dennis is an ASQ-Certified Quality Auditor and also a fellow in the American Society for Quality, former board member, and active member in the customer-supplier division. Dennis is a licensed mechanical engineer with a degree in biochemistry from the University of Illinois.
In addition to his best-selling books and magazine articles on auditing and ISO 9001, Dennis Arter wrote Quality Audits for Improved Performance, upon which this course is based.
CRAIG COCHRAN
Craig Cochran is the North Metro Regional Manager with Georgia Tech's Economic Development Institute. He has an MBA from the University of Tennessee and a bachelor's degree in industrial management from the Georgia Institute of Technology. Cochran is a Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality. He is certified as a QMS Lead Auditor through RABQSA.
Craig Cochran is the North Metro Regional Manager with Georgia Tech's Economic Development Institute. He has an MBA from the University of Tennessee and a bachelor's degree in industrial management from the Georgia Institute of Technology. Cochran is a Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality. He is certified as a QMS Lead Auditor through RABQSA.
JOHN DAHLGREN
As a qualified lead auditor of ISO 9001:2000 and ISO 13485:2003 international quality systems, John has many years of experience auditing a variety of organizations to quality standards. As a former director of regulatory affairs and quality systems, John has expertise in US FDA regulations, FDA QSR (21 CFR 820), EU Medical Device Directive 93/42/EEC, and Health
John is a 20-year
practitioner
of continuous improvement systems, total quality management, and lean.
John has
been a lean champion in a variety of manufacturing and distribution
environments and has successfully implemented a wide variety of lean
tools,
from 5S to kanban scheduling.
In addition to his
continuous
improvement and lean skills, John is also a part-time college lecturer
and
instructor and serves as associate and adjunct faculty for
JOHN GUASPARI
Named one of the New Quality Gurus by Quality Digest, John Guaspari has been one of the business world’s thought leaders for the past two decades on the topics of quality, customer value, and how to use the voice of the customer to energize organizational change efforts. He is the author of the bestselling I Know It When I See It.
Named one of the New Quality Gurus by Quality Digest, John Guaspari has been one of the business world’s thought leaders for the past two decades on the topics of quality, customer value, and how to use the voice of the customer to energize organizational change efforts. He is the author of the bestselling I Know It When I See It.
PRAVEEN GUPTA
Praveen Gupta, president of Accelper Consulting, has been working in the business performance improvement field since 1980. Praveen has trained executives for Motorola University in Six Sigma, Design for Manufacturability, Cycle Time Reduction, Statistical Process Control and Managing Continuous Improvement. He has consulted with more than one hundred corporations in achieving improved performance.
Praveen holds an MSEE in Electrical and Computer Engineering from the Illinois Institute of Technology, Chicago, and is a CQE, a CSQE and a PE in Illinois. He is also an ASQ Fellow and a Six Sigma Master Black Belt. Praveen has published several books, including his best-selling Six Sigma Business Scorecard, The Six Sigma Performance Handbook, Business Innovation, and Improving Quality in Healthcare.
Praveen Gupta, president of Accelper Consulting, has been working in the business performance improvement field since 1980. Praveen has trained executives for Motorola University in Six Sigma, Design for Manufacturability, Cycle Time Reduction, Statistical Process Control and Managing Continuous Improvement. He has consulted with more than one hundred corporations in achieving improved performance.
Praveen holds an MSEE in Electrical and Computer Engineering from the Illinois Institute of Technology, Chicago, and is a CQE, a CSQE and a PE in Illinois. He is also an ASQ Fellow and a Six Sigma Master Black Belt. Praveen has published several books, including his best-selling Six Sigma Business Scorecard, The Six Sigma Performance Handbook, Business Innovation, and Improving Quality in Healthcare.
H. JAMES HARRINGTON
H. James Harrington, Ph.D., is the chief executive officer of the Harrington Institute. He also serves as chairman of the board for a number of businesses and the U.S. chairman of technologies for Project Management at the University of Quebec, Montreal. He’s recognized as a world leader in applying performance improvement methodologies to business processes.
Harrington is past chairman of the prestigious International Academy for Quality and past president of the American Society for Quality. He’s also an active member of the Global Knowledge Economics Council.
H. James Harrington, Ph.D., is the chief executive officer of the Harrington Institute. He also serves as chairman of the board for a number of businesses and the U.S. chairman of technologies for Project Management at the University of Quebec, Montreal. He’s recognized as a world leader in applying performance improvement methodologies to business processes.
Harrington is past chairman of the prestigious International Academy for Quality and past president of the American Society for Quality. He’s also an active member of the Global Knowledge Economics Council.
LORRI HUNT
Lorri Hunt is an active member of the U.S. Technical Advisory Group to ISO Technical Committee 176. She currently serves in the key position of Chair of Task Group 9001/4, the United States group responsible for developing consensus positions related to ISO 9001 and 9004. She's held several international positions on ISO TC 176 and most recently was appointed as the Deputy Task Group Leader to the current amendment to ISO 9001.
Lorri frequently contributes to quality publications and journals and was a contributing author to the ISO 9000:2000 Handbook. Lorri is a frequent speaker at conferences and was keynote address speaker at the 2003 ASQ ISO 9001 conference. As president of Lorri Hunt and Associates with 10 years' experience helping organizations implement ISO 9001:2000, Lorri brings a common sense approach to working with clients.
CHAD KYMAL
Chad Kymal is a widely sought after international trainer and consultant whose broad experience includes TQM, setup reduction, technology assessment and inventory analysis, statistical process control, and quality function deployment. He has served on the Malcolm Baldrige National Quality Award board of examiners and is an RABQSA-certified lead auditor. He is also the author of How to Audit ISO 9001:2000, also available from Paton Professional.
Chad Kymal is a widely sought after international trainer and consultant whose broad experience includes TQM, setup reduction, technology assessment and inventory analysis, statistical process control, and quality function deployment. He has served on the Malcolm Baldrige National Quality Award board of examiners and is an RABQSA-certified lead auditor. He is also the author of How to Audit ISO 9001:2000, also available from Paton Professional.
DAN MADISON
Dan Madison is a principal at Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign, leadership development, and strategic planning. He’s been a consultant and university instructor for more than seventeen years and regularly teaches courses on analyzing and improving operations, leadership development, and process mapping and process management. He has an MBA in finance and is a chartered financial analyst.
MICHAEL MATHE
Michael Mathe is founder and President of Innovative Quality Services Company a training, consulting and documentation services company focusing on quality management system development and Lean Six Sigma process improvement. Michael has over 31 years of manufacturing, operations and quality management experience including his 15 years with Innovative Quality Services. He has worked with over 150 organizations and has a wealth of hands on experience in many and varied industries and organizations. His recent project work has focused on total 5S development, ISO 13485 certification, FDA medical device validations and compliance, ISO 14001 quality management system development and AS9100C system upgrades and system development. Michael also has many years of webinar development experience focusing on total quality management and the merger of quality management systems and process improvement initiatives.
Dan Madison is a principal at Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign, leadership development, and strategic planning. He’s been a consultant and university instructor for more than seventeen years and regularly teaches courses on analyzing and improving operations, leadership development, and process mapping and process management. He has an MBA in finance and is a chartered financial analyst.
MICHAEL MATHE
Michael Mathe is founder and President of Innovative Quality Services Company a training, consulting and documentation services company focusing on quality management system development and Lean Six Sigma process improvement. Michael has over 31 years of manufacturing, operations and quality management experience including his 15 years with Innovative Quality Services. He has worked with over 150 organizations and has a wealth of hands on experience in many and varied industries and organizations. His recent project work has focused on total 5S development, ISO 13485 certification, FDA medical device validations and compliance, ISO 14001 quality management system development and AS9100C system upgrades and system development. Michael also has many years of webinar development experience focusing on total quality management and the merger of quality management systems and process improvement initiatives.
MARY MCDONALD
Mary is an internationally renowned process improvement expert and author who brings her unique blend of extensive expertise and real-world examples to her instruction. Mary works with clients to help them identify areas of waste and eliminate them—often through the use of organizational techniques.
Mary McDonald, CQA, MSIA, is CEO/CTO of McDonald Consulting Group and provides turnkey solutions to quality challenges.
Mary is an internationally renowned process improvement expert and author who brings her unique blend of extensive expertise and real-world examples to her instruction. Mary works with clients to help them identify areas of waste and eliminate them—often through the use of organizational techniques.
Mary McDonald, CQA, MSIA, is CEO/CTO of McDonald Consulting Group and provides turnkey solutions to quality challenges.
LISA D. MCNARY
Lisa D. McNary, Ph.D., was W. Edwards Deming's last graduate student. Deming served on her doctoral disseration committee and was also her internship advisor.
Her undergraduate degree is from Louisiana State University, her master's degree from Lamar University of the Texas State University System, and her doctorate is from the University of New Mexico. She has also done post-doctoral study at Ohio State University.
Dr. McNary is the owner of Disc Consulting Ltd., an organizational specialty firm. She also teaches various college-level courses in management, lecturing nationally as well as internationally. Her research has been published in a number of scholarly journals and trade press publications.
RODERICK A. MUNRO
Roderick A. Munro, Ph.D., is an ASQ Fellow, CQE, CQA, and Certified Quality Manager, and has worked in industry for nearly 20 years in quality and quality training positions. He has previously published articles on Six Sigma and has spoken on the topic to various groups and organizations. He was also instrumental in approving the Six Sigma Champion and Black Belt training program for a Fortune 100 company. Munro received a Ph.D. in Curriculum & Instruction from Cambridge State University, and an Ed.S. in Instructional Technology from Wayne State University.
Roderick A. Munro, Ph.D., is an ASQ Fellow, CQE, CQA, and Certified Quality Manager, and has worked in industry for nearly 20 years in quality and quality training positions. He has previously published articles on Six Sigma and has spoken on the topic to various groups and organizations. He was also instrumental in approving the Six Sigma Champion and Black Belt training program for a Fortune 100 company. Munro received a Ph.D. in Curriculum & Instruction from Cambridge State University, and an Ed.S. in Instructional Technology from Wayne State University.
DENISE ROBITAILLE
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
JOHANNA ROTHMAN
Johanna Rothman helps managers, teams, and organizations become more effective with her pragmatic approaches to the issues of project management, risk management, and people management. Rothman is a frequent speaker and author on managing high-technology product development and has written more than 100 articles and papers. She is a columnist for Software Development, Computerworld.com, and StickyMinds.com. She also publishes Reflections, an acclaimed quarterly newsletter about managing product development.
RADLEY M. SMITH
Radley M. Smith is one of the original co-authors of Quality System Requirements QS-9000. Formerly a quality professional with Ford Motor Co., he has extensive experience in supplier quality assurance, quality control, production and product engineering in the automotive industry. As one of the architects of QS-9000, Smith is uniquely qualified to explain how the ISO/TS 16949 process can be used as a valuable tool to improve your organization's processes and relationship with the Big Three.
R. TIMOTHY STEIN
R. Timothy Stein founded Business Performance Associates in 1994, which has consulted with more than eighty companies from eighteen industry segments, particularly the medical device, pharmaceutical, biologics, and diagnostic industries. Stein brings years of software development and system implementation experience to the subject of computer system risk management. He has a bachelor’s degree in chemistry and a doctorate in organizational psychology.
Johanna Rothman helps managers, teams, and organizations become more effective with her pragmatic approaches to the issues of project management, risk management, and people management. Rothman is a frequent speaker and author on managing high-technology product development and has written more than 100 articles and papers. She is a columnist for Software Development, Computerworld.com, and StickyMinds.com. She also publishes Reflections, an acclaimed quarterly newsletter about managing product development.
RADLEY M. SMITH
Radley M. Smith is one of the original co-authors of Quality System Requirements QS-9000. Formerly a quality professional with Ford Motor Co., he has extensive experience in supplier quality assurance, quality control, production and product engineering in the automotive industry. As one of the architects of QS-9000, Smith is uniquely qualified to explain how the ISO/TS 16949 process can be used as a valuable tool to improve your organization's processes and relationship with the Big Three.
R. TIMOTHY STEIN
R. Timothy Stein founded Business Performance Associates in 1994, which has consulted with more than eighty companies from eighteen industry segments, particularly the medical device, pharmaceutical, biologics, and diagnostic industries. Stein brings years of software development and system implementation experience to the subject of computer system risk management. He has a bachelor’s degree in chemistry and a doctorate in organizational psychology.
WILLIAM A. STIMSON
William A. Stimson, Ph.D., is a certified quality auditor and consultant in ISO 9000 requirements, statistical process control, and quality management. He has more than 30 years' experience in industry, 20 of them as an engineer and manager. This experience includes the design and development of automatic control systems for spacecraft and for industrial applications, and project and functional management of test and evaluation groups. In addition, Stimson spent 10 years as a lead auditor with the U.S. Navy responsible for the qualification of defense contractors and shipyards under Mil-Q-9858.
FRANK VOEHL
Frank Voehl is president and chairman of Strategy Associates Inc. and a senior consultant and chancellor for the Harrington Institute. He also serves as the chairman of the board for a number of businesses and as a Master Black Belt instructor and technology advisor at the University of Central Florida in Orlando. He’s recognized as one of the world leaders in applying quality measurement and Lean Six Sigma methodologies to business processes.
RUSSELL T. WESTCOTT
Russell T. Westcott is president of R.T. Westcott & Associates, a consulting firm that assists clients with strategic planning, the ISO 9001/9004 quality management system implementation and registration process, the application of lean manufacturing and benchmarking as well as qualifying under Baldrige-type criteria. He's a fellow of the American Society for Quality and an ASQ Certified Quality Manager. Westcott serves on several committees of ASQ's Quality Management Division.
DONALD J. WHEELER
Donald J. Wheeler, Ph.D., is a consulting statistician who had the good fortune to work with W. Edwards Deming and David S. Chambers. Dr. Wheeler graduated from the University of Texas at Austin with bachelor's degrees in physics and mathematics, and has master's and doctorate degrees in statistics from Southern Methodist University. From 1970 to 1982 he taught in the statistics department at the University of Tennessee, Knoxville, where he was an associate professor. Between 1981 and 1993, he periodically assisted Dr. Deming with his four-day seminars. He is the author of more than 15 books and more than 60 articles. Dr. Wheeler is a fellow of the American Statistical Association.
Donald J. Wheeler, Ph.D., is a consulting statistician who had the good fortune to work with W. Edwards Deming and David S. Chambers. Dr. Wheeler graduated from the University of Texas at Austin with bachelor's degrees in physics and mathematics, and has master's and doctorate degrees in statistics from Southern Methodist University. From 1970 to 1982 he taught in the statistics department at the University of Tennessee, Knoxville, where he was an associate professor. Between 1981 and 1993, he periodically assisted Dr. Deming with his four-day seminars. He is the author of more than 15 books and more than 60 articles. Dr. Wheeler is a fellow of the American Statistical Association.