LENGTH: One Hour
Quality objectives have long been an essential component of your quality management system. ISO 9001:2008 mentions quality objectives no less than 14 times. ISO 9001:2015 brings enhanced requirements that facilitate moving the objectives from abstract goals to actionable projects. The guidance helps to create the bridge between strategic goals and the key performance indicators that have a profound effect on both your ability to serve your customers and the health of your bottom line.
Objectives allow us to measure our progress and improvement. How else can we determine how we’re doing and what we should do next? Without metrics you have no way of knowing how far you are along the path to your goal.
The additional requirements in ISO 9001:2015 move the organization to the next step. They require organizations to plan actions that will have an effect on the processes and products that are the subject of the established metrics. With this additional guidance, objectives transition from abstract concepts to real achievements.
What You Will Learn
This one-hour webinar will include:
- Identifying goals
- Gathering data
- Selecting appropriate metrics
- Analyzing data
- Establishing objectives
- Goals to shoot for
- Communication of goals
- Deciding what to do
- Actions necessary to achieve goals
- Allocating resources
- Appropriate metrics
- Defined frequency and duration
- Reviewing progress
- Relationship to plan-do-check-act cycle
Viewers of the On-Demand webinar get:
- Unlimited viewing of the webinar for one full year, including any updated versions
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also an Exemplar Global-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
HOW DOES THIS ALL WORK?
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.