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Shipping & Returns

RETURNS POLICY

All Paton Professional books are
NONRETURNABLE. This is because we are unable to resell books that have been returned. Please choose your books carefully. If you purchase a book and find that it has been damaged in shipping or is defective, we will gladly replace it.

Although our videos are also nonreturnable, we offer a full money-back guarantee on videos if you return them in resaleable condition within 14 days of your receipt of them.


SHIPPING POLICY

Shipping & Handling Charge
We add a $2.00 shipping & handling charge to all shipments.

U.S. Orders
All U.S.-bound orders received before noon Pacific Time will be shipped the same business day we receive your order. Orders will be sent by the method selected by the customer. We may occasionally substitute a shipping method if it will result in a faster delivery time at no additional cost to the customer. Please allow seven business days for your order to arrive for UPS Ground service or U.S. Mail. We cannot ship via UPS to PO Boxes.

PLEASE NOTE: FOR ORDERS OUSIDE THE UNITED STATES: YOU MAY INCUR SIGNIFICANT CUSTOMS, DUTIES, AND BROKERAGE FEES. THESE FEES ARE YOUR RESPONSIBILITY AND WILL BE COLLECTED BY THE SHIPPING COMPANY UPON DELIVERY.

Canadian Orders
All Canadian-bound orders received before noon Pacific Time will be shipped the same business day we receive your order. Orders will be sent via UPS Standard. Please allow ten business days for your order to arrive. The customer is responsible for any brokerage fees, duties or taxes that my accrue in customs. Payment must be in U.S. funds. If payment is made by check, the check must be in U.S. funds and be payable through a U.S. bank.

All Other Countries
For orders outside of the U.S. and Canada, please fax or mail your order information to us. We can then provide you with an accurate price and estimated delivery time for your order.

Drop Shipments
Please note that some of the items sold by Paton Professional are products of other companies and may be shipped directly to you from them. Also, we occasionally ship books directly from our printer to our customers. Therefore, you may receive more than one shipment if your order contains multiple products. We will not charge you additional shipping fees because of this.

For questions regarding shipping costs, times, or alternative shipping methods, please e-mail us at orders@patonprofessional.com.



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