Radley M. Smith is one of the original co-authors of Quality System Requirements QS-9000. Formerly a quality professional with Ford Motor Co., he has extensive experience in supplier quality assurance, quality control, production and product engineering in the automotive industry. As one of the architects of QS-9000, Smith is uniquely qualified to explain how the ISO/TS 16949 process can be used as a valuable tool to improve your organization's processes and relationship with the Big Three.