Root Cause Analysis eBook

OTHER FORMATS (Click to View):
>>Paperback

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.

Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as an admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.

This practical guide offers proven techniques for using root cause analysis in your organization. Inside you’ll find:

• What root cause analysis is
• When (and when not) to use root cause analysis
• Who should participate in the root cause analysis process
• How to construct a root cause analysis checklist
• Examples of how a well-run root cause analysis process works
• And much more!
   

About the Author
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.

As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control, and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.

TWO WAYS TO ORDER:

1. Buy from us and download the ebook. Click "Add to Cart" at the top of the page.
2. Buy from your favorite ebook retailer: Amazon.com, iTunes, Barnes & Noble, or Kobo. Click on the store your wish to buy from:
    

HOW TO DOWNLOAD
After you check out, you will receive an e-mail with download links for ePub (iPad/iPhone, Nook, Kobo) and Mobi (Kindle) files. The link will take you to a page on the Paton Professional website with download instructions and links to the e-book format of your choice. Simply click on the link for the file format you wish to download to start the download process.