Procedure writing is a critical part of every business. If an organization doesn't have procedures that can be understood or followed, it can make mistakes that could cause nonconforming product, safety issues, or failure to meet customer expectations. That's why it's important to write procedures that are not only understandable but also cannot be misunderstood.
This e-book is designed to provide methods for writing procedures that will document the way business is actually conducted. It outlines the basic document requirements an organization can employ to provide objective evidence of the implementation of a quality management system. These techniques meet ISO 9001 requirements but can be used in any organization implementing a variety of management system standards. This book will also review best business practices to write and release procedures, demonstrate how to integrate change into procedures, and give you methods to use to deviate from procedures. You will also learn how to write procedures that reduce the potential of audit traps.
Included are two templates to use when writing procedures.
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HOW TO DOWNLOAD
After you check out, you will receive an e-mail with download links for ePub (iPad/iPhone, Nook, Kobo) and Mobi (Kindle) files. The link will take you to a page on the Paton Professional Web site with download instructions and links to the e-book format of your choice. Simply click on the link for the file format you wish to download to start the download process.
ABOUT THE AUTHOR
Lorri Hunt is an active member of the U.S. Technical Advisory Group to ISO Technical Committee 176. She currently serves in the key position of Chair of Task Group 9001/4, the United States group responsible for developing consensus positions related to ISO 9001 and 9004. She's held several international positions on ISO TC 176 and most recently was appointed as the Deputy Task Group Leader to the current amendment to ISO 9001.
Lorri frequently contributes to quality publications and journals and was a contributing author to the ISO 9000:2000 Handbook. Lorri is a frequent speaker at conferences and was keynote address speaker at the 2003 ASQ ISO 9001 conference. As president of Lorri Hunt and Associates with 10 years' experience helping organizations implement ISO 9001, Lorri brings a common sense approach to working with clients.