Presenting the accumulated wisdom of one of the world’s foremost quality professionals, Change Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this third book of the comprehensive Five Pillars of Organizational Excellence series, respected authority H. James Harrington defines change and explains why it’s critical to your company’s success. The three distinct elements in the change management system are defining what will be changed, defining how to change, and making the change happen. Through a series of detailed activities and informative case studies, you’ll understand the seven phases of change management methodology and the key change management roles as you build commitment and resiliency to change within your organization. Inside you’ll find specifics on:

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