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Learn to Align Strategy & Measures with Your Customers' Priorities
LIVE WEBINAR
DATE & TIME
THIS EVENT HAS BEEN CANCELLED. LENGTH
Two hours
PRICE
$229
SUMMARY
Is your transformation initiative a success when processes are improved and costs are cut, but customers notice no difference? Change initiatives often promote customer success as a priority yet put all the attention on improving process. This two-hour Webinar will explain why improving performance on just one of the 8 Dimensions of Excellence is like tuning up just one of your engine’s eight cylinders.
Learn how to integrate the other seven dimensions for dramatic, sustainable results. In this session by Robin Lawton, you’ll learn to go beyond tactical process improvement and focus on strategic outcomes customers (and competitors) will notice. You’ll learn to use this powerful, proven process that’s consistently produced high results in the toughest settings. You’ll discover what a customer-centered change initiative looks like, including a practical approach to:
LEARNING OBJECTIVES
You’ll learn answers to the following questions:
WHAT OTHERS ARE SAYING ABOUT THIS COURSE
“It is funny that, instead of these 8D ideas slowly fading away as often can happen after a course, they are making more and more sense. You have essentially changed the whole way I approach everything I do! And I am enjoying my job more as a result. I have been working with one of our business groups on their balanced scorecard. Someone came in to see me today and said, "I don't know what you have been doing with that group, but they finally seem to be focusing on the right things to improve". Hallelujah!”
--Manager, Operational Excellence, Wolters Kluwer Health, Pharma Solutions
BONUS
Get your specific questions answered in a live Q&A session during the webinar.
PRESENTER
Robin Lawton is president of International Management Technologies, Inc. (IMT), founded in 1985. He’s an internationally known author and consultant to market share leaders and world-class firms. His areas of expertise include customer satisfaction, innovation, performance measurement, survey research and time-based competition. Robin’s clients include Malcolm Baldrige Award winners such as Motorola and AT&T, Taguchi Award winners ITT, Ford, Honda, Blue Cross Blue Shield, Group Health Cooperative, Microsoft, Eastman Kodak, the City of Calgary and more. Others have won major awards as a direct result of applying IMT’s customer-centered culture principles including: Missouri Department of Revenue (winner, 1999 Missouri State Quality Award); Lawrence Livermore National Laboratory (winner, 1998 California State Quality Award). Mr. Lawton has more than 30 years’ experience directing innovative leadership in both industry and government. He’s the author of the best-seller, Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed was ranked the #1 of 88 speakers in 2007. He has been a featured presenter at international and domestic conferences sponsored by the Chamber of Commerce, Japan Management Association, American Management Association, American Quality Institute, International ISO Conference, Minnesota Healthcare Association, American Society for Quality (ASQ), Association for Manufacturing Excellence (AME) and many others.
HOW DOES THIS ALL WORK?
After you register for the Webinar, you will receive a confirmation e-mail. It will contain a Web link to access the visual portion of the event through your Web browser.It will also contain an a phone number and access code that you will use to hear the audio portion of the event. Please note that you may incur phone charges. PRICING
We are so confident that you will find this webinar valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar, and we will issue you a full refund. PLEASE NOTE: Participation in this webinar is just $229 per site and allows access to ONE Internet connection and ONE phone line. |
