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Introduction to Corrective Action

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LIVE WEBINAR
 
 
DATE & TIME
Thursday, October 2, at 1:00 p.m. EDT | 10:00 a.m. PDT
Please check your time zone for the correct local time.
 
 
LENGTH
One hour
 
 
PRICE
$169
 
 
SUMMARY
This course is a must for anyone who is being introduced to problem solving within a quality management system. Individuals will get an overview of corrective action and how to address the cause of problems and defects that are costing money and disappointing customers. Quality managers, ISO 9000 management representatives, production supervisors, production group leaders, customer service managers, quality technicians, and many other individuals have the talent and the tribal knowledge to make powerful contributions to corrective actions.

This course gives them tools they can use immediately to put their knowledge to work implementing corrective actions that really benefit the bottom line.

 
 
YOU WILL LEARN HOW TO:
  • Write a clear and productive request for corrective action
  • Perform root cause analysis
  • Develop detailed and responsible action plans
  • Determine appropriate metrics to verify effectiveness of action
  • And much more!
COURSE OUTLINE
  • How to write up a corrective action request
  • Overview of tools for root cause analysis
  • Sources of objective evidence and reliable data
  • What to consider as you put a plan together:
    • Resources
    • Documents
    • Training
    • Authorizations
    • Time
  • Implementing the plan
  • Verifying if the plan worked
 
BONUS
Get your specific questions answered in a live Q&A session during the webinar.
 
 
PRESENTER

 

Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a senior member of ASQ.

As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles.

 
HOW DOES THIS ALL WORK?
After you register for the Webinar, you will receive a confirmation e-mail. It will contain a Web link to access the visual portion of the event through your Web browser.It will also contain an a phone number and access code that you will use to hear the audio portion of the event. Please note that you may incur phone charges.
 
 
PRICING
We are so confident that you will find this webinar valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar, and we will issue you a full refund.


PLEASE NOTE: Participation in this webinar is just $169 per site and allows access to ONE Internet connection and ONE phone line.

Price: $169.00


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