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LIVE WEBINAR
DATE & TIME
February 3, at 1:00 p.m. EST | 10:00 a.m. PST Please check your time zone for the correct local time
LENGTH
One hour
PRICE
$169
SUMMARY
One of the unfortunate and unnecessary obstacles to root cause analysis is the perception that it’s a complicated process, understood by a select few. This one-hour Webinar is divided into two parts: basic tools and finding the evidence.
PROGRAM HIGHLIGHTS
Part I: Basic Tools
There are some wonderful and effective basic tools that are easy to teach and easy to use. They often get overlooked because of their simplicity. That’s unfortunate, because the basic tools are sometimes the best. There are several reasons for using them:
Part one of this Webinar is designed to provide guidance on the basic root cause analysis techniques. It will show how they build on each other and how they can be combined to achieve the desired result: identification of the root cause of a problem.
Part II: Finding the Evidence
One of the biggest challenges people face when conducting root cause analysis is finding information. The objective data that will substantiate your conclusion about the actual cause of a problem are found in varied files and repositories spread out over several different departments. Without an awareness of what kind of data is available and where it is to be found, this situation can thwart the search for a root cause or can actually lead to an incorrect conclusion because information is incomplete.
Some information seems insignificant when viewed in isolation. However, when considered in relation to other indicators, its significance to the problem may become more apparent. Part two of this Webinar is designed to increase awareness of the multitude sources of information that support effective root cause analysis. We’ll cover:
BONUS
Get your specific questions answered in a live Q&A session during the webinar.
PRESENTER
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001. Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles. HOW DOES THIS ALL WORK?
After you register for the Webinar, you will receive a confirmation e-mail. It will contain a Web link to access the visual portion of the event through your Web browser.It will also contain an a phone number and access code that you will use to hear the audio portion of the event. Please note that you may incur phone charges. PRICING
We are so confident that you will find this webinar valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar, and we will issue you a full refund. PLEASE NOTE: Participation in this webinar is just $169 per site and allows access to ONE Internet connection and ONE phone line. Price: $169.00 |
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