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A step-by-step method for conducting effective investigation of problems DATES & TIMES February 1, at 1:00 p.m. EST | 10:00 a.m. PSTPlease check your time zone for the correct local time LENGTH One hour PRICE $199 SUMMARY Root cause analysis is an essential and often over-complicated process. Despite the fact that it is the cornerstone for good corrective actions, the process is often mired in confusion. The fact is that root cause analysis is a very logical process that can be broken down into manageable pieces. This makes it possible for more individuals to participate in the root cause analysis process. The basic question to be asked is: What went wrong? Posing this question should lead to a whole array of possible causes. Organizing this array of potential sources of a problem, determining what is plausible, and finding the objective evidence to substantiate conclusions is the structure of a root cause analysis process. This webinar presents step-by-step instructions that take you through:
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PRESENTER Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is vice chair of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001. Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles. HOW DOES THIS ALL WORK? After you register for the Webinar, you will receive a confirmation e-mail. It will contain a Web link to access the visual portion of the event through your Web browser.It will also contain an a phone number and access code that you will use to hear the audio portion of the event. Please note that you may incur phone charges. PRICING We are so confident that you will find this webinar valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar, and we will issue you a full refund. PLEASE NOTE: Participation in this webinar is just $199 per site and allows access to ONE Internet connection and ONE phone line. Price: $199.00 |
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