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When to Initiate Corrective Action

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LIVE WEBINAR
 
 
DATE & TIME
November 25, at 1:00 p.m. EST | 10:00 a.m. PST
February 10, at 1:00 p.m. EST | 10:00 a.m. PST
Please check your time zone for the correct local time
 
 
LENGTH
One hour
 
 
PRICE
$169
 
 
SUMMARY
Are you spending your time on too many corrective actions without realizing any appreciable benefit? Do co-workers express their frustration over the time they're wasting on the meaningless corrective action paper shuffle? Have they gotten to the point of simply ignoring corrective action requests?

Many organizations have clogged their corrective action pipeline with volumes of requests that relate to issues representing little or no risk to the organization. The result is the degradation of a crucial problem solving process that should generate substantial and verifiable improvements and the alienation of those best equipped to address problems.

 
PROGRAM HIGHLIGHTS
How do we decide when to initiate corrective action? This webinar will focus on bringing definition and control to this decision-making process. We'll cover:
  • Preliminary evaluation
  • Problem identification
  • Criteria
  • Risk assessment
  • Alternatives to corrective actions
 
DETAILED COURSE AGENDA
 
  • Why corrective action
    • ISO 9001 requirement
    • Address cause of problems
  • Inputs into corrective action
    • Identification of problem
    • Risk assessment
    • Other considerations
    • Decision to take action
  • Alternate actions
    • Correction
    • Monitoring
    • Containment
    • Repair
  • Criteria
    • Types of incidents
    • Numerical thresholds
  • Risk assessment
    • Money
    • Bodily harm
    • Unhappy customer
  • Evaluation
    • Differences from root cause analysis
    • Input into corrective action
 
BONUS
Get your specific questions answered in a live Q&A session during the webinar.
 
 
PRESENTER

 

Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.

As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.

 
HOW DOES THIS ALL WORK?
After you register for the Webinar, you will receive a confirmation e-mail. It will contain a Web link to access the visual portion of the event through your Web browser. It will also contain an a phone number and access code that you will use to hear the audio portion of the event. Please note that you may incur phone charges.
 
 
PRICING
We are so confident that you will find this webinar valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar, and we will issue you a full refund.


PLEASE NOTE: Participation in this webinar is just $169 per site and allows access to ONE Internet connection and ONE phone line.  

Price: $169.00


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The Corrective Action Handbook


Conducting Meaningful and Effective Corrective Action