Tired of creating tool zombies with little to show for it? Not getting the results you expected from Six Sigma? Try Practical Process Improvement. The objective of PPI is to increase profit and organizational effectiveness by improving customer satisfaction, quality, and productivity, all while reducing costs. It is based on three principles:

Ed Zunich has developed a very powerful program that is being successfully used throughout a large, multi-national corporation. This book describes its philosophy, background, principles, and practical applications. Managers and employees at all levels will find the book informative and easy to read, and the methods simple and effective to use.

PPI replaces complex programs with a straightforward method—one that works.

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