Presenting the accumulated wisdom of two of the world’s foremost quality professionals, Knowledge Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this fourth book of the comprehensive Five Pillars of Organizational Excellence series, respected authorities H. James Harrington and Frank Voehl distinguish between the two types of knowledge, explicit and tacit, and describe the six phases of establishing a knowledge management system in your organization. Detailed chapters and company profiles offer insight into knowledge management best practices, the seven knowledge management values, reliable support software, and building a knowledge management IT infrastructure. You’ll learn how to build a system that will filter and capture important knowledge, and encourage knowledge sharing.

The Five Pillars of Organizational Excellence series includes Process Management Excellence, Project Management Excellence, Change Management Excellence, Knowledge Management Excellence, and Resource Management Excellence. The processes discussed in each book are designed to permanently change an organization by fostering a learning culture while maintaining the procedures and structure that ensure optimum performance. Managing all five pillars simultaneously is the key to success.

H. James Harrington, Ph.D.
H. James Harrington, Ph.D., is the chief executive officer of the Harrington Institute. He also serves as chairman of the board for a number of businesses and the U.S. chairman of technologies for Project Management at the University of Quebec, Montreal. He’s recognized as a world leader in applying performance improvement methodologies to business processes.

Harrington is past chairman of the prestigious International Academy for Quality and past president of the American Society for Quality. He’s also an active member of the Global Knowledge Economics Council.

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