When to Initiate Corrective Action
When to Initiate Corrective Action

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ON-DEMAND WEBINAR
Access Anytime!

Access the recorded version of this webinar anytime from any computer. Attend when it's most convenient for you. You can access the webinar as often as you like from any location for ONE FULL YEAR from the date of registration. You will also be able to download a PDF of the course materials.

 
LENGTH
One hour
 
 
PRICE
$199
 
 
SUMMARY
Are you spending your time on too many corrective actions without realizing any appreciable benefit? Do co-workers express their frustration over the time they're wasting on the meaningless corrective action paper shuffle? Have they gotten to the point of simply ignoring corrective action requests?

Many organizations have clogged their corrective action pipeline with volumes of requests that relate to issues representing little or no risk to the organization. The result is the degradation of a crucial problem solving process that should generate substantial and verifiable improvements and the alienation of those best equipped to address problems.

 
PROGRAM HIGHLIGHTS
How do we decide when to initiate corrective action? This webinar will focus on bringing definition and control to this decision-making process. We'll cover:
  • Preliminary evaluation
  • Problem identification
  • Criteria
  • Risk assessment
  • Alternatives to corrective actions
 
DETAILED COURSE AGENDA
  • Why corrective action
    • ISO 9001 requirement
    • Address cause of problems
  • Inputs into corrective action
    • Identification of problem
    • Risk assessment
    • Other considerations
    • Decision to take action
  • Alternate actions
    • Correction
    • Monitoring
    • Containment
    • Repair
  • Criteria
    • Types of incidents
    • Numerical thresholds
  • Risk assessment
    • Money
    • Bodily harm
    • Unhappy customer
Evaluation
  • Differences from root cause analysis
  • Input into corrective action
 
PRESENTER

 

Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is vice chair of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.

As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles.

 
HOW DOES THIS ALL WORK?
After you register for the webinar, you will receive a confirmation e-mail. It will contain a link to access the recorded webinar through your Web browser. The e-mail will also contain a link to the course materials. You can access the recorded webinar for one full year from the date of your registration. You will need the link that will be e-mailed to you each time you wish to access the webinar.

PLEASE NOTE: The link to access the webinar will be e-mailed to you immediately after you register. If you do not receive the link, please check your spam or junk mail folder.


Price: $199.00 


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