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ON-DEMAND
WEBINAR Access Anytime! Access the recorded version of this webinar anytime from any computer. Attend when it's most convenient for you. You can access the webinar as often as you like from any location for ONE FULL YEAR from the date of registration. You will also be able to download a PDF of the course materials. LENGTH One hour PRICE $199 SUMMARY There
aren’t too many requirements in ISO 9001:2008 that are more likely to
elicit a yawn from management. After all, how complicated can it
possibly be? While it’s not terribly complicated, it’s significantly
relevant to the effective deployment of a variety of QMS processes – all
of which have a direct impact on your ability to serve your customers. Without records, organizations don’t have the information they need for good decision making. They lack the data to analyze trends, to assess risk and to benchmark good practices. They’re also missing the evidence needed for internal audits, root cause analysis, corrective actions and management review – which brings us full cycle to the need for reliable information upon which to base decisions. Finally, in some cases, organizations fail to adequately address customer record retention requirements. WHAT YOU WILL LEARN This
webinar will provide hints on record retention practices that will
ensure you have the essential records that support investigation and
decision making activities. There will be discussion on:
PRESENTER Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is vice chair of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001. Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles. HOW DOES THIS ALL WORK? After you register for the webinar, you will receive a confirmation e-mail. It will contain a link to access the recorded webinar through your Web browser. The e-mail will also contain a link to the course materials. You can access the recorded webinar for one full year from the date of your registration. You will need the link that will be e-mailed to you each time you wish to access the webinar. PLEASE NOTE: The link to access the webinar will be e-mailed to you immediately after you register. If you do not receive the link, please check your spam or junk mail folder. Price: $199.00 |
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