Introduction to Cost of Quality
Introduction to Cost of Quality

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ON-DEMAND WEBINAR
Access Anytime!

Access the recorded version of this webinar anytime from any computer. Attend when it's most convenient for you. You can access the webinar as often as you like from any location for ONE FULL YEAR from the date of registration. You will also be able to download a PDF of the course materials.

 
LENGTH
90 minutes
 
 
PRICE
$229
 
 
SUMMARY
Part I: The Prevention-Appraisal-Failure model
The tried-and-true PAF (prevention, appraisal, failure) model has been used for more than 50 years. Updated for today’s business environment, you will find these techniques save money while putting your improvement efforts on a rock solid foundation. This part will provide the systems understanding for the practical application of finance for improvement methods.

You will learn:
  • How the model relates to common business financials
  • What it means to operations and accounting
  • How the quality assurance staff is critical to this measure
Part II: Digging up the numbers
Learning your quality and failure costs usually takes a number of approaches. You will learn the major methods and how to apply them using a case study. Sources include:
  • Budgets and expenses
  • Calculated additions and subtractions for specific activities
  • Head count and fractional account methods
  • Event counts and cost per event
  • Flow analysis and process losses
  • Expected values for infrequent events
Each of these are examined and demonstrated via a case study.

Part III: Mapping the measures to activities
Too often, improvement activities are not mapped to failure costs. If you measure the failure costs, you then need to map:
  • Prevention (or improvement) activities forward to failure costs
  • Failure costs backward to specific prevention or improvement activities
This assures you have key processes covered and your improvement activities fit your major issues.
 
Part IV: Reporting the results
Most firms use a spreadsheet to assemble these results. This provides you with flexibility, but it can be hard to start with an empty sheet and make it work. Using a real world proven template, you will learn how to take the case study data and place it in a fast, flexible, but reliable report framework.

 
PRESENTER

 

Douglas C. Wood is the principal in DC Wood Consulting, LLC. The firm focuses on quality control consulting, business information planning, data analysis and related areas. He has more 30 years' experience in industrial engineering and quality. He has saved millions of dollars at client firms and employers through his practical approach to measurement implementation.

He is the author of 
The Executive Guide to Understanding and Implementing Quality Cost Programs, published by ASQ Quality Press.

Wood is active in ASQ, serving in the past as Kansas City section chair, education chair, site committee chair for the 2003 Annual Quality Congress, and Quality Management Division (QMD) Cost of Quality technical committee chair. A senior member of ASQ, he holds two ASQ Certifications: CQE and Certified Manager of Quality/Organizational Excellence.

He has been an examiner with the Kansas state quality award and the Missouri state quality award, and a lead examiner with the Kansas award in 2002. He is currently serving on an interdisciplinary task force providing strategic direction on a new multiyear research initiative exploring the economics of a wasteful society.
 
HOW DOES THIS ALL WORK?
After you register for the webinar, you will receive a confirmation e-mail. It will contain a link to access the recorded webinar through your Web browser. The e-mail will also contain a link to the course materials. You can access the recorded webinar for one full year from the date of your registration. You will need the link that will be e-mailed to you each time you wish to access the webinar.

PLEASE NOTE: The link to access the webinar will be e-mailed to you immediately after you register. If you do not receive the link, please check your spam or junk mail folder.


Price: $229.00 


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