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ON-DEMAND
WEBINAR Access Anytime! Access the recorded version of this webinar anytime from any computer. Attend when it's most convenient for you. You can access the webinar as often as you like from any location for ONE FULL YEAR from the date of registration. You will also be able to download a PDF of the course materials. LENGTH One hour PRICE $199 SUMMARY Organizations often have unexpected things happen during
certification, surveillance, or customer audits, not because they’ve got
a bad system, but because they don’t take the time to prepare. It’s not
that people are incompetent or that they’ve let things fall apart. They
simply aren’t ready for visitors. The actual fact is that an external audit is not a usual event. Your staff is not accustomed to being interviewed by total strangers. Your records may be accessible but they’re not particularly tidy. You may have allowed yourself to get distracted, resulting in minor lapses that can appear much more critical under an auditor’s scrutiny. Murphy’s Law seems to haunt you at every turn. The way to avoid being blind-sided during an audit or getting cited with unwarranted nonconformances is by taking the time to prepare. Think of the preparation for a third-party audit as an opportunity for spring cleaning. WHAT YOU WILL LEARN The webinar will discuss preparing for the audit and will provide tips on how to respond to the auditor. It will include:
PRESENTER Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is vice chair of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001. Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles. HOW DOES THIS ALL WORK? After you register for the webinar, you will receive a confirmation e-mail. It will contain a link to access the recorded webinar through your Web browser. The e-mail will also contain a link to the course materials. You can access the recorded webinar for one full year from the date of your registration. You will need the link that will be e-mailed to you each time you wish to access the webinar. PLEASE NOTE: The link to access the webinar will be e-mailed to you immediately after you register. If you do not receive the link, please check your spam or junk mail folder. Price: $199.00 |
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