Harnessing the Power of Preventive Action
Harnessing the Power of Preventive Action

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ON-DEMAND WEBINAR
Access Anytime!

Access the recorded version of this webinar anytime from any computer. Attend when it's most convenient for you. You can access the webinar as often as you like from any location for ONE FULL YEAR from the date of registration. You will also be able to download a PDF of the course materials.

 
LENGTH
One hour
 
 
PRICE
$199
 
 
SUMMARY
“If it ain’t broke, don’t fix it.” But how do we keep it from getting broke? (“It,” being, for example, a product, process, machine, relationship with customer or regulatory compliance).

Preventive action is how we facilitate change, manage risk and anticipate problems. This webinar will look at the various factors to consider for achieving effective preventive action. Included will be:

  • Preventive action as a process
  • Who owns this process
  • 3 different kinds of preventive actions
  • Generating preventive action
  • Investigating potential causes
  • Taking action
  • Verifying effectiveness
  • Relationship to management review
DETAILED COURSE AGENDA
  • The Process
    • Defining preventive action as a process
    • Various elements of the process
  • Who owns this process
    • Who initiates preventive action
    • Who’s responsible for implementation
    • Who determines if they’re effective
  • 3 different kinds of preventive actions
    • Processes that are preventive by nature
    • Preventive actions as part of other processes
    • Preventive actions as unique project
  • Generating preventive action
    • Identification of potential problem
    • Decision to initiate action
  • Investigating potential causes
    • Investigating what could cause the potential problem to occur
    • Root cause analysis tools applied to process
  • Taking action
    • Planning
    • Implementation
  • Verifying effectiveness
    • Determining if action was effective
    • Assessing return on investment (ROI)
  • Relationship to management review
 
PRESENTER

 

Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is vice chair of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.

As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.

Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles.

 
HOW DOES THIS ALL WORK?
After you register for the webinar, you will receive a confirmation e-mail. It will contain a link to access the recorded webinar through your Web browser. The e-mail will also contain a link to the course materials. You can access the recorded webinar for one full year from the date of your registration. You will need the link that will be e-mailed to you each time you wish to access the webinar.

PLEASE NOTE: The link to access the webinar will be e-mailed to you immediately after you register. If you do not receive the link, please check your spam or junk mail folder.


Price: $199.00 


Quantity:   

Developing an Effective Corrective Action Plan
Developing an Effective Corrective Action Plan
When to Initiate Corrective Action
When to Initiate Corrective Action
A Basic Approach to Root Cause Analysis
A Basic Approach to Root Cause Analysis
The Preventive Action Handbook
The Preventive Action Handbook