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Please check your time zone for the correct local time. LENGTH One hour PRICE $199 SUMMARY Ever feel that you are missing the mark at meeting customer expectations? Chances are that it's not with the product or service you are providing, but rather the contract or order. Taking the steps to ensure that you can provide the customer with the product or service they want based on their requirements will help ensure that you have met customer expectations. Meeting expectations means customer satisfaction and ultimately the opportunity for additional business. This webinar takes the ISO 9001 requirements for customer-related processes that are described in clause 7.2 and explains how organizations can conduct to contract review to ensure a successful engagement. This course breaks down the ISO requirements in common sense terms that can be applied to any business regardless of its size or the product it provides. It will include discussions on:
At the conclusion of this course, students will understand the requirements of ISO 9001 for clause 7.2 customer-related processes and have information on how to successfully implement them. DETAILED COURSE OUTLINE
BONUS Get your specific questions answered in a live Q&A session during the webinar. PRESENTER
Lorri Hunt has over 13 years of experience in implementing quality management systems in diverse organizations. While employed by Honeywell, she assisted many subsidiaries within the corporation and the Department of Energy, National Nuclear Security Administration with ISO 9001 implementation. She has also worked with small organizations through the New Mexico 9000 program. Through this program she has provided training and coached over 100 organizations on ISO 9001 tools, techniques, and methods that will sustain their organization after the engagement is complete. Lorri Hunt is an active member of the U. S. Technical Advisory Group to ISO Technical Committee 176. She currently serves in the key position of Chair of Task Group 9001/4, the United States group responsible for developing consensus positions related to ISO 9001 and 9004. Recognized internationally as someone who gets the job done, she has held several international positions on ISO TC176. Most recently she was appointed as the Deputy Task Group Leader to the current amendment to ISO 9001. Lorri frequently contributes to quality publications and journals and was a contributing author to the ISO 9000:2000 Handbook. She is a frequent speaker at conferences. Lorri is most often recognized for using her 10 years of experience to assist organizations in implementing ISO 9001:2000 using a common sense approach. She is the president of Lorri Hunt and Associates Inc.. HOW DOES THIS ALL WORK? After you register for the Webinar, you will receive a confirmation e-mail. It will contain a Web link to access the visual portion of the event through your Web browser. It will also contain an a phone number and access code that you will use to hear the audio portion of the event. PROGRAM MATERIALS Program materials will be provided approximately three days before the program date via email with PDF links. Please download the PDF files before the day of the program. If you register for the event less than three days before it is scheduled to begin, you will receive the course materials via e-mail shortly after you register. PRICING We are so confident that you will find this webinar valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar, and we will issue you a full refund. PLEASE NOTE: Participation in this webinar is just $199 per site and allows access to ONE Internet connection and ONE phone line. You must provide a valid e-mail address in order to receive the e-mail confirmation and materials. If your organization blocks third-party e-mails, you might want to use a personal e-mail address to be sure you receive the information. Usually when participants tell us that they have not received our e-mails, it is because they have either been blocked by their company or their spam filter. Price: $199.00 |
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