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LIVE WEBINAR LENGTH One hour PRICE $199 SUMMARY Organizations often have unexpected things happen during certification, surveillance, or customer audits, not because they’ve got a bad system, but because they don’t take the time to prepare. It’s not that people are incompetent or that they’ve let things fall apart. They simply aren’t ready for visitors. The actual fact is that an external audit is not a usual event. Your staff is not accustomed to being interviewed by total strangers. Your records may be accessible but they’re not particularly tidy. You may have allowed yourself to get distracted, resulting in minor lapses that can appear much more critical under an auditor’s scrutiny. Murphy’s Law seems to haunt you at every turn. The way to avoid being blind-sided during an audit or getting cited with unwarranted nonconformances is by taking the time to prepare. Think of the preparation for a third-party audit as an opportunity for spring cleaning. WHAT YOU WILL LEARN The webinar will discuss preparing for the audit and will provide tips on how to respond to the auditor. It will include:
BONUS Get your specific questions answered in a live Q&A session during the webinar. PRESENTER Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is vice chair of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001. Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist forThe Auditor newsletter and is the author of numerous articles. HOW DOES THIS ALL WORK? After you register for the Webinar, you will receive a confirmation e-mail. It will contain a Web link to access the visual portion of the event through your Web browser.It will also contain an a phone number and access code that you will use to hear the audio portion of the event. Please note that you may incur phone charges. PRICING We are so confident that you will find this webinar valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar, and we will issue you a full refund. PLEASE NOTE: Participation in this webinar is just $199 per site and allows access to ONE Internet connection and ONE phone line. Price: $199.00 |
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