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FREE Download: Santa's Customer Survey e-Book (PDF format) Enjoy a bit of holiday whimsy as we present the story of how Santa got serious about customer service and implemented his first customer survey. This is our FREE gift to you. Plus, inside you'll find special savings on select Paton Professional books. PLEASE READ THE "HOW TO DOWNLOAD" INSTRUCTIONS BELOW. ABOUT THE MANUAL The Easter Bunny and the Tooth Fairy were kicking Santa's butt. He had been losing ground to those two clowns for too long but what to do? Santa's chief Elf, Horatio, set the old man straight: it was time for Santa to get serious about customer service but where to begin? Santa and the elves decided to implement their first customer survey. This fun tale is more than just a bit of whimsy. You'll learn, like Santa did, why customer surveys are important, how to design and implement one, and how to make improvements based on the results. Don't be a Scrooge, download Santa's Customer Survey today! ABOUT THE AUTHOR Craig Cochran is the North Metro Regional Manager with Georgia Tech's Enterprise Innovation Institute. He has an MBA from the University of Tennessee and a bachelor's degree in industrial management from the Georgia Institute of Technology. Cochran is a Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality. He is certified as a QMS Lead Auditor through RABQSA. HOW TO DOWNLOAD This is a FREE e-book download. Just add it to you cart and check out. NO PAYMENT IS REQUIRED. It's our gift to you. After you check out, you will receive an e-mail with a download link and instructions. Simply click on the link to view and/or download the e-book. If you do not receive your download instructions e-mail, please check your junk mail or spam folder for it. Pages: 9 Format: e-book (PDF format) File Size: 438 KB Requirements: Adobe Acrobat Reader. Download the current version of Acrobat Reader here. |
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