Congratulations. Your organization is registered to ISO 9001. Guess what? You've just taken the first step in your continual improvement journey. The next step is to step up to world-class status. More than 500,000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. How will yours be different? ISO 9004:2000 is an excellent guide to moving beyond the bare basics outlined in ISO 9001:2000.
Author Russell T. Westcott shares the inside secrets to making the most of your quality management system by implementing an ISO 9004:2000-based system. He provides a map of the steps to follow to achieve world-class status.
Stepping Up to ISO 9004:2000 contains a comprehensive overview of ISO 9004:2000's components, including:
- Setting strategic direction and implementing action plans
- Focusing on the customer
- Focusing on resource management
- Assessing and managing risk
- Focusing on product realization
- Focusing on measurement and analysis
- Focusing on continual improvement
- Benchmarking
- Applying project management techniques to achieve continual improvement
- And much more!
Expert Advice
Russell T. Westcott is president of R.T. Westcott & Associates, a consulting firm that assists clients with strategic planning, the ISO 9001/9004 quality management system implementation and registration process, the application of lean manufacturing and benchmarking as well as qualifying under Baldrige-type criteria. He's a fellow of the American Society for Quality and an ASQ Certified Quality Manager. Westcott serves on several committees of ASQ's Quality Management Division.
| Details |
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| Weight |
1.00 lbs |
| ISBN: |
0-9713231-7-8 |
| Pages: |
184 (softcover) |
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