Paton Professional - A Practical Approach to Process Mapping

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A Practical Approach to Process Mapping

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Process mapping is one of those tools that organizations leverage for a variety of reasons. Some organizations use it as a tool for writing procedures while others use it as a baseline for understanding the steps of processes for eliminating non-value added steps. This course provides you with the basic skills to develop process maps. This four-hour course will use a combination of presentation and students participating in exercises to emphasize the topics.

In this half-day workshop you'll participate in discussions on:

Listing customers, suppliers, and owners
Inputs and outputs
Including steps of the process
Key characteristics of the process

At the conclusion of this course, you can expect to have the basic tools you need to map a process.

AGENDA

Review learning objectives for the course
Exercise (15 minutes – 5-7 minutes complete exercise, 3 minutes to post, 5 minutes to debrief)
- Map steps for vacation
  - Debrief the exercise
  - Review how some steps must be completed prior to others while others can be completed at any time in the process
Class exercise/discussion
- Discuss class members experience in process mapping.
- What is the value of process mapping?
Why process mapping?
- What process mapping can do for an organization.
Different levels of process maps
- Avoid focusing too far down too quickly
What should the process map have?
- List of owners, customers, suppliers
  - Review example
  - Why are these important
- List of inputs and outs
  - Review example
  - Why are these important
- All steps identified
  - Review example
    - Ensure the process is correctly documented.
    - Value and non-value added steps are identified
    - Sets the stage for streamlining/continual improvement
- Outputs of each step identified
  - Review example
    - Know the expected result
    - Ensure the process is correctly documented.
- Key parameters, characteristics are listed and classified
  - Review example
  - What is controllable, noise, or standard operating procedure
Review examples
- Level 1 map
  - Discuss the components of the map
- Level 2 map
  - Discuss the components of the map
- Process map
  - Review technical and administrative example
    - Techniques can be applied to any process
- Example of process map with swim lanes
Getting started
- Organization
  - Organization needs to define processes
  - Assign process leaders
- Process leaders
  - Understanding your relationship with other processes
Exercise: Map the process for making a peanut butter and jelly sandwich
- Students participate in exercise
  - Identify customers, suppliers, owners
  - Identify inputs and outputs
  - Identify what materials you will need
  - Identify steps needed to achieve completion of the task.
  - What you can control versus noise
- Debrief exercise
Summary
Question-and-answer session

DATE & LOCATION

SORRY, THIS CLASS HAS BEEN CANCELLED.

INSTRUCTOR

Lorri Hunt is an active member of the U.S. Technical Advisory Group to ISO Technical Committee 176. She currently serves in the key position of Chair of Task Group 9001/4, the United States group responsible for developing consensus positions related to ISO 9001 and 9004. She's held several international positions on ISO TC 176 and most recently was appointed as the Deputy Task Group Leader to the current amendment to ISO 9001.

Lorri frequently contributes to quality publications and journals and was a contributing author to the ISO 9000:2000 Handbook. Lorri is a frequent speaker at conferences and was keynote address speaker at the 2003 ASQ ISO 9001 conference. As president of Lorri Hunt and Associates with 10 years' experience helping organizations implement ISO 9001:2000, Lorri brings a common sense approach to working with clients.

COURSE FEE
$395. Your course fee includes:

All course materials
Process Mapping, Process Improvement, and Process Management book
25% off all Paton Professional materials purchased at the event
Plus, you'll save $50 per attendee when two or more people from your organization attend.

COURSE HOURS
Registration: 12:30-1:00 p.m.
Course: 1:00-5:00 p.m.

CANCELLATIONS & SUBSTITUTIONS
You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a $100 cancellation fee. If you need to cancel less than 10 business days prior to the seminar, you may send a substitute from your organization or transfer your registration fee to another Paton Professional seminar or conference of your choice that is scheduled within the next 12 months of your original event. Please note that if you don't cancel and don't attend, you are still responsible for payment.

TRAVEL & ACCOMMODATIONS
All participants are responsible for making their own travel arrangements. Note: hotels in large cities can experience sold-out periods throughout the year. Participants needing rooms are urged to secure hotel space as soon as possible.

Paton Professional is not responsible for nonrefundable airline tickets, airfare penalties or travel charges incurred by a participant in these courses.

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Payment is due before seminar.

SKU:	PTC-1013
Price: $395.00

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