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FREE Download: Santa's Workshop Quality Manual e-Book (PDF format) Enjoy a bit of holiday whimsy as we present the quality manual and core procedures for Santa’s Workshop. See if Santa’s documentation is adequate and if it will pass a registrar’s assessment. Pick up a few tips and a fresh perspective on documenting your own QMS from the jolly fellow at the North Pole. This is our FREE gift to you. Plus, inside you'll find special savings on select Paton Professional books. PLEASE READ THE "HOW TO DOWNLOAD" INSTRUCTIONS BELOW. ABOUT THE MANUAL Santa decided it was about time for him to bring more control to the toy manufacturing and delivery processes at the North Pole. The elf population has increased dramatically, and there are more and more children to be served. There has been a proportionate increase in the amount of outsourcing due to several factors. Recognizing the need for a balance between preserving tradition and addressing consumer safety laws and environmental protection protocols, Santa initiated processes to ensure continued customer delight as well as unquestioned safety. This has evolved into a massive project encompassing updated designs of all the perennial favorites like dolls and sleds and teddy bears. Even with the outsourcing of 21st century gadgetry, there’s still a lot of work to keep the elves busy. Santa’s Workshop had been outsourcing more of the electronic gadgets and games that kids love. Rather than sending thousands of elves to universities and trade schools to increase their knowledge of emerging technologies, it was decided that it made more sense to have the experts make the toys and to procure them for holiday gift-giving. Qualifying thousands of suppliers ensures that toys and games continue to reflect Santa’s commitment to quality and joy. Hundreds of elves are involved in pre-qualification, supplier audits, developing improved process documents for the outsource suppliers, and establishing adequate inspection and acceptance criteria documentation. Santa became aware of the ISO 9001 standard several years ago and immediately recognized the value it could bring to the North Pole operation. He has slowly been developing his quality management system (QMS) with the help of a crackerjack team. Before the production season gets into full swing, Santa would like to have Santa’s Workshop registered to ISO 9001. In preparation for the pre-assessment audit, Santa has sent his organization’s quality manual, core procedures, master document list, and a sampling of other documentation for a document review. It does not include all the documents. ABOUT THE AUTHOR Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. In November of 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of the ASQ. As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001. Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control andManaging Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles. HOW TO DOWNLOAD This is a FREE e-book download. Just add it to you cart and check out. NO PAYMENT IS REQUIRED. It's our gift to you. After you check out, you will receive an e-mail with a download link and instructions. Simply click on the link to view and/or download the e-book. If you do not receive your download instructions e-mail, please check your junk mail or spam folder for it. Pages: 36 Format: e-book (PDF format) File Size: 837 KB Requirements: Adobe Acrobat Reader. Download the current version of Acrobat Reader here. |
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