You depend on suppliers to deliver critical goods and services when you need them. A seemingly insignificant mistake in the supply chain can cost you in time and money. But failing to communicate your requirements clearly can also cost your supplier. The underlying trust in a supplier relationship must flow both ways: Good supplier relations should enhance value for both parties.
In this detailed and straightforward book, Denise Robitaille explains how to make the most of your partnership with your suppliers, whether they calibrate your instruments, assemble a subcomponent, or field your customers' calls. You'll learn how an effective supplier qualification program can help you integrate a supplier into your quality management system to ensure everyone gains value from the exchange. You'll understand the importance of closing the purchasing "knowledge gap" that can lead to uncontrolled processes and, ultimately, dissatisfied customers. And you'll appreciate how a good supplier-management strategy will help you keep you and your supplier lean and profitable.
Inside you’ll find tools and techniques to improve all facets of your supplier management process, including:
About the Author
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.