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Managing Employee Competence and Organizational Knowledge Webinar


Product Description

  • On-Demand
LENGTH: One hour
Be sure you are in compliance with ISO 9001's competence requirements and learn ISO 9001:2015's organizational knowledge requirements.
Competence is one of the components of an ISO 9001-certified organization that many organizations struggle with either as they are beginning their journey or on an ongoing basis. It is one of the requirements that includes very little change in the ISO 9001:2015 revision. However, there is a new requirement that requires organizations to include organizational knowledge in their quality management system.
This course breaks down the ISO requirements in common sense terms that can be applied to any business regardless of its size or the product it provides or service it delivers. It will include existing requirements in ISO 9001:2008, a comparison with ISO 9001:2015 requirements, the requirements for organizational knowledge in ISO 9001:2015, and how to understand the differences between competence and organizational knowledge.
What You Will Learn
  • Who does this clause apply to?
  • Methods that can be used to identify competency
  • How to achieve competence
  • Employee Awareness
  • Examples of documenting records of competence
  • How to “grandfather” the competence of existing employees.
  • ISO 9001:2015 Requirements
At the conclusion of this course, students will understand the requirements of ISO 9001 for clause 6.2.2 competence, awareness, and training as well as the requirements for ISO 9001:2015 related to competence and organizational knowledge. Organizations will receive information on how to successfully implement them.
Viewers of the On-Demand webinar get:
  • Unlimited viewing of the webinar for one full year, including any updated versions

All viewers receive our money-back guarantee



Lorri Hunt is an active member of the U. S. Technical Advisory Group to ISO Technical Committee 176. She currently serves in the key position of Chair of Task Group 9001/4, the United States group responsible for developing consensus positions related to ISO 9001 and 9004. Recognized internationally as someone who gets the job done, she has held several international positions on ISO TC176. Most recently she was appointed as the Deputy Task Group Leader to the current amendment to ISO 9001.

Lorri frequently contributes to quality publications and journals and was is the co-author of The Insiders' Guide to ISO 9001. She is a frequent speaker at conferences.

After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.
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