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Making the Most of Your Quality Manual Webinar


Product Description

  • On-Demand: Any Time
LENGTH: One hour 
The Quality Manual is a document required by ISO 9001 that must be developed by organizations to meet ISO requirements. Your organization may be writing its first quality manual or it may be in the process of merging multiple manuals together. This webinar provides guidance on both scenarios.

Many organizations choose to use a structure for quality manuals based around the ISO 9001 standard. This webinar will review that while this meets the requirements of the standard, this may be going beyond what the actual requirements of the standard demands. Different formats of quality manuals along with pros and cons with each approach will be discussed. The webinar will highlight how a simple approach can meet the intent of the standard and how this will comply with the requirements in Annex SL, the foundation document for ISO 9001.

Topics will include:

  • ISO 9001 Requirements for Quality Manuals
  • Structures for Quality Manuals
  • Elements to Include in Quality Manual
  • Merging Multiple Standards


1. Pre-Class Exercise
a. Provide 2-3 examples to class attendees to evaluate prior to class.
2. ISO 9001 Requirements for Quality Manual
a. Scope of Quality Management Systemb. Details and Justification for any Exclusionsc. Documented Procedures relating to Quality Manuald. Description of the Interaction between the Processes of the Quality Management System
3. Determining the Structure of Your Quality Manual
a. Structure of ISO 9001b. Structure of another standardc. Existing structured. All inclusive document of Quality Management System Requirementse. Integrating new requirements into your quality manual.
4. Elements to Include in Quality Manual
a. Introductionb. Quality Management System Componentsc. Quality Management System Structured. Each “Shall”e. Scope/Applicationf. Normative references
5. Review Examples and Poll Results
a. Why examples did or did not meet the requirements for a Quality Manual
6. Using the Quality Management System Questionnaire to Develop Your Quality Manual
a. Show example from Quality Management System Questionnaireb. Answer Questionc. Incorporate questionnaire results into Quality Manual format

7. Questions and Answers

Viewers of the On-Demand webinar get:
  • Unlimited viewing of the webinar for one full year, including any updated versions


Lorri Hunt is an active member of the U.S. Technical Advisory Group to ISO Technical Committee 176. She's held several international positions on ISO TC 176 and is currently participating on the working group responsible for the revision to ISO 9001 scheduled for 2015.

After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.
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