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Make the Problem Statement Your No. 1 Goal in Root Cause Analysis Webinar


Product Description


  • Live: April 30, 2015 @ 1:00 p.m. EDT | 10:00 a.m. PDT.
  • On-Demand: Not Yet Available.

LENGTH: One Hour

Everyone knows that a problem statement is needed if we’re going to do root cause analysis. But do they really know why, and what the minimum (and maximum) components are for the problem statement? Do they know what supporting information is necessary to validate the statement, and how the statement evolves during the investigation?

It is important to understand what a problem statement should and should not include, and how it supports decisions necessary as the root cause analysis process goes forward (such as setting boundaries for the investigation and determining what type of and how much data will be needed). It will also point out the importance of operational definitions and variable data that can provide much better precision in understanding the problem, and therefore the most likely causes.

Charles Kettering is quoted as saying “A problem well defined is a problem half-solved.” This webinar will demonstrate how accurate this statement is by providing both instruction and examples for creating good problem statements.

Course Agenda

  • The four primary components of a good problem statement
  • What the statement should not include, and why
  • How the statement informs each step of the diagnostic process
  • When the problem statement should be created and revised

What You Will Learn

  • How a good problems statement can immediately rule out many possible causes
  • Common errors made with problem statements
  • What level of problem definition to begin with, and why
  • Why an audit nonconformity is not a problem statement


Viewers of the LIVE webinar receive:
  • Unlimited viewing of the recorded version of this webinar for 30 days
  • Certificate of attendance for each PAID participant
  • Get your specific questions answered in a live Q&A session during the webinar
Viewers of the On-Demand webinar get:
  • Unlimited viewing of the webinar for one full year, including any updated versions
All viewers receive our exclusive money-back guarantee.


Duke Okes has conducted quality management training & consulting for industry since 1985, after having spent years as a quality engineer in the automotive industry. In the past 10 years he has conducted more than 300 workshops on root cause analysis for organizations from the manufacturing, healthcare, laboratory and financial sectors.
He is certified by ASQ as a CQA, CQE, CMQ/OE, and has published and presented more than two dozen articles/talks on quality audits for several publications and conferences, including a series in Paton Professional's The Auditor. He is the author of Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management.
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.

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