LENGTH: 60 Minutes
Root cause analysis is an essential and often over-complicated process. Despite the fact that it is the cornerstone for good corrective actions, the process is often mired in confusion. The fact is that root cause analysis is a very logical process that can be broken down into manageable pieces. This makes it possible for more individuals to participate in the root cause analysis process.
The basic question to be asked is: What went wrong? Posing this question should lead to a whole array of possible causes. Organizing this array of potential sources of a problem, determining what is plausible, and finding the objective evidence to substantiate conclusions is the structure of a root cause analysis process.
This webinar presents step-by-step instructions that take you through:
- Where to begin
- How to investigate potential causes
- How to organize the possible answers to facilitate further investigation
- Where to look for the objective evidence that will lead to the root cause
- How to put all the evidence together to conclude what the cause of the problem is
- What to do afterward
Viewers of the On-Demand webinar get:
- Unlimited viewing of the webinar for one full year, including any updated versions
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
HOW DOES THIS ALL WORK?
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