LENGTH: One Hour
Organizations often have unexpected things happen during certification, surveillance, or customer audits, not because they’ve got a bad system, but because they don’t take the time to prepare. It’s not that people are incompetent or that they’ve let things fall apart. They simply aren’t ready for visitors.
The actual fact is that an external audit is not a usual event. Your staff is not accustomed to being interviewed by total strangers. Your records may be accessible but they’re not particularly tidy. You may have allowed yourself to get distracted, resulting in minor lapses that can appear much more critical under an auditor’s scrutiny. Murphy’s Law seems to haunt you at every turn.
The way to avoid being blind-sided during an audit or getting cited with unwarranted nonconformances is by taking the time to prepare. Think of the preparation for a third-party audit as an opportunity for spring cleaning.
What You Will Learn
The webinar will discuss preparing for the audit and will provide tips on how to respond to the auditor. It will include:
- Preparing your staff
- Reviewing documents and records
- Checking status of open action items
- Verifying individual’s availability
- Doing a check of the facility
- Tips on answering auditors questions
Viewers of the On-Demand webinar get:
- Unlimited viewing of the webinar for one full year, including any updated versions
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
HOW DOES THIS ALL WORK?
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.