The webinar will begin with a reminder of why we conduct audits and review the six major audit activities. Auditor responsibilities will be covered next, followed by why audit interviews are so important and what it means for auditors to be fair during an interview.
A three-dimensional audit approach will then be addressed for judging conformity and effectiveness, along with the basic steps of an audit interview, including use of an audit checklist.
The instructor will discuss the different types of questions to be asked in an interview and provide a lot of sample questions for your use. Since auditors take notes during interviews, the webinar will present good note-taking practices and offer some additional interview tips.
The confidence people have in the audit results will be influenced by the competence of the auditor. The webinar discusses those competencies, especially the communication skills needed for audit interviews.
It is important to remember the four primary sources of evidence so you ask the right questions to judge conformity to requirements. The DORS and LOCS acronyms will be introduced as helpful memory aids.
The instructor will describe why nonconformities happen, how people may react to nonconformities found during your interviews, and how you can deal with their possible reactions and delaying tactics.
The webinar concludes with a review of the six audit principles upon which the audit guidance in ISO 19011:2011 is based, plus a discussion of the benefits of monitoring systems through audits.
A four-page paper titled, “Audit Quick Reference,” will be available as handouts.
All industries receiving certification and surveillance audits for their management systems will benefit from this session. The webinar will be of interest to management representatives responsible for quality management systems, department managers that receive external audits, and internal auditors that serve as audit guides.
Larry Whittington is an Exemplar Global and IRCA certified Lead Auditor, as well as, ASQ certified Quality Auditor and Software Quality Engineer. Larry has developed requirements, implementation, documentation, and auditing courses used by multiple training firms, and has taught hundreds of classes to thousands of students. His free monthly e-Newsletter on quality and auditing topics has been published for more than ten years and is read by thousands of subscribers.