LENGTH: 60 Minutes
Getting top managers to pay attention to ISO 9001's management review process is a daunting task. Filled with “quality speak,” the reviews often fail to present data that managers need in a format that reflects appropriate consideration for the strategic and monetary impact of the issues being discussed.
Without adequate information, managers lack the necessary justification for allocation of resources—an activity that in most organizations is ultimately channeled through the budget process.
This one-hour webinar will discuss the inputs into management review that help to make it a value-added process. You'll learn how to make sure your management review process complies with ISO 9001's requirements and how management review can be a powerful improvement tool.
What You Will Learn
This webinar presents step-by-step instructions that take you through:
- Management review as a dynamic, cyclical process
- Preparing for the review
- What information to include
- Involvement of key players
- Relation to quality objectives
- Action items and other outputs
Viewers of the On-Demand webinar get:
- Unlimited viewing of the webinar for one full year, including any updated versions
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
HOW DOES THIS ALL WORK?
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.