LENGTH: One Hour
The concept of the process approach has increasingly embedded in the requirements of the ISO 9001 standard, and the ISO 9001:2015 revision will push it even further. Organizations will explicitly be required to identify inputs and outputs for key processes, the owners of those processes and the resources required, as well as metrics useful for evaluating process performance.
While establishing metrics in its own right isn’t difficult, ensuring that the metrics add business value takes considerable thought. And just focusing on outcome metrics doesn’t provide much more than feedback on how things have worked in the past, rather than information during execution of the process that can be used to help shape those outcomes.
This one-hour webinar will describe a process for deciding what to measure for any process, and include a worksheet useful for developing the details of each metrics. Examples will be provided of both poor and excellent metrics for some common QMS processes, given different business objectives.
- Where processes can be measured
- The four typical categories of metrics
- Selecting metrics that support business objectives
- Making use of the information provided
What You Will Learn
- How to select useful, informative metrics that drive business performance
- Questions to be asked/answered for each metric
- Differences between outputs, outcomes, controls and leading indicators
- Ensuring that metrics are appropriately available and actionable
Viewers of the On-Demand webinar get:
- Unlimited viewing of the webinar for one full year, including any updated versions
Duke Okes has conducted quality management training and consulting for industry since 1985, after having spent years as a quality engineer in the automotive industry. He has helped dozens of companies achieve registration to ISO 9001 and ISO/TS 16949, and trained thousands of internal quality auditors.
He is certified by ASQ as a CQA, CQE, CMQ/OE, and has published and presented more than two dozen articles/talks on quality audits for several publications and conferences, including a series in Paton Professional's The Auditor. He is the author of Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management.
HOW DOES THIS ALL WORK?
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.