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Diagnosing Human Error Webinar


Product Description


  • Live: March 17, 2016 @ 1:00 p.m. EST | 10:00 a.m. PST.
  • On-Demand: Available Anytime!

LENGTH: One Hour

It’s always amazing to see how many completed corrective action requests list “human error” as the root cause and “retraining” as the solution. The problem is that this is almost never effective, but organizations continue to do it over and over (and, of course, get the same results … no change in performance).

Human error is simply a category of causes, and if we want to prevent them we need to find out why the individual made the error. Only then can we apply a solution that will be effective. There are many typologies used for diagnosing human error, each often utilized in specific types of problem situations.

This one-hour webinar will explain why human error should not be the stopping point, but instead simply a new problem definition that will then be explored deeper in order to find the actual cause. It will provide multiple approaches for determining whether the human error was caused by the individual or the environment in which s/he was working.

Course Agenda

  • Why human error is almost never the root cause
  • Typical environmental causes of human error
  • Human attributes that cause human error
  • How to differentiate between individual and system causes

What You Will Learn

  • Several potentially useful human error typologies
  • How to more effectively diagnose human error
  • How to differentiate between individual and system causes
  • How the concept of Just Culture can help overcome the blame game


Viewers of the LIVE webinar receive:
  • Unlimited viewing of the recorded version of this webinar for 30 days
  • Certificate of attendance for each PAID participant
  • Get your specific questions answered in a live Q&A session during the webinar
Viewers of the On-Demand webinar get:
  • Unlimited viewing of the webinar for one full year, including any updated versions
All viewers receive our exclusive money-back guarantee.


Duke Okes has conducted quality management training & consulting for industry since 1985, after having spent years as a quality engineer in the automotive industry. In the past 10 years he has conducted more than 300 workshops on root cause analysis for organizations from the manufacturing, healthcare, laboratory and financial sectors.
He is certified by ASQ as a CQA, CQE, CMQ/OE, and has published and presented more than two dozen articles/talks on quality audits for several publications and conferences, including a series in Paton Professional's The Auditor. He is the author of Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management.
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.

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