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Dealing with Delayed Responses to Corrective Action Requests Webinar


Product Description


  • On-Demand: Available Anytime!

LENGTH: One Hour

Many quality managers and corrective action coordinators often have to deal with no or delayed responses to corrective action requests. There are several potential reasons for the delays, and causal analysis can help identify and remedy systemic causes.

There are also several different options to choose from when a particular CAR reply is delayed. The level of response should not only be appropriate to the potential risks, but also utilize an escalation process when necessary in order to ensure that the situation is resolved.

This webinar will describe the six primary reasons for delayed corrective action responses, and systemic solutions to address each of them. Additionally, eight ways to respond to a specific delay will be discussed, as well as the rationale behind each.

Course Agenda

  • Systemic causes for delayed CAR responses
  • Potential solutions for systemic causes
  • Level 1, 2 & 3 escalation responses
  • Cautions for choosing the level of response

What You Will Learn

  • How to improve responses to CARs
  • Dealing with the frustrations of self and others
  • How the QMS itself can provide support for resolving the delays
  • Making it an organizational versus quality department issue


 Viewers of the On-Demand webinar get:
  • Unlimited viewing of the webinar

All viewers receive our money-back guarantee



Duke Okes has conducted quality management training and consulting for industry since 1985, after having spent years as a quality engineer in the automotive industry. He has helped dozens of companies achieve registration to ISO 9001 and ISO/TS 16949, and trained thousands of internal quality auditors.
He is certified by ASQ as a CQA, CQE, CMQ/OE, and has published and presented more than two dozen articles/talks on quality audits for several publications and conferences, including a series in Paton Professional's The Auditor. He is the author of Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management.
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.

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