A well-designed corrective action process is an extremely powerful tool, but corrective action requires planning to be successful. Creating an effective corrective action plan is similar to designing a project plan. It has many of the same features, including:
- Addresses multiple activities
- Considers resources and constraints
- Has a timeline, often with milestones
- Has specific individuals assigned to it
- Involves people from various functions
- Defines anticipated outcomes
- Includes metrics for monitoring and verification
This in-depth video explains how to create a corrective action that will make your corrective action process more effective, more efficient, and more profitable.
The video is presented by Denise Robitaille, author of the best-selling book, The Corrective Action Handbook. Dubbed the “Corrective Action Queen” by Quality Digest magazine, Denise has taught hundreds of organizations how to implement effective corrective action systems.
- Who participates?
- Benefits of planning
- Developing a plan using the form
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Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
DVD FORMAT ONLY
Running time: 57 minutes
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