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Controlling Nonconforming Materials Webinar


Product Description


  • On-Demand: Any Time. 

LENGTH: 60 Minutes

The ISO 9001 requirements dealing with nonconforming product cover a variety of different action items. They follow the process from identification, through control to evaluation, disposition, re-verification, authorization to release and appropriate record retention. The various requirements intended to ensure against the use of defective material or products that are otherwise not suitable also contain great guidance that, properly applied, can also provide benefit for the organization.

There's some confusion around the requirements and also a reluctance to label potentially saleable products as "nonconforming."

You'll learn ISO 9001's requirements for nonconforming product and how avoid audit issues surrounding them.

In this 60-minute course you'll learn how to:

  • The ISO 9001:2008 requirements dealing with nonconforming product
  • Identification of nonconforming product
    • Different kinds
      • Purchase material
      • In-process defects
      • Customer supplied material
      • Customer returns
      • Material of unknown status
    • Methods of identification
    • What is meant by control
  • Evaluation and determining action
    • "MRB"
  • Dispositioning
    • Various dispositions
    • Authorization
    • Communication
  • Re-verification
    • Methods of verifying
    • Authorized release
  • Records

Viewers of the On-Demand webinar get:

  • Unlimited viewing of the webinar for one full year, including any updated versions


Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also an Exemplar Global-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.

After you register for this live webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.

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