Part III: Improvement Tools and Techniques
The course is designed to provide quality practitioners, managers, professionals, auditors and improvement team members an understanding of basic quality tools and techniques. It may be used for professional development, as a refresher or for preparing for the ASQ Certified Quality Auditor examination. The course covers Parts V (Quality Tools and Techniques) . The course is intended for those interested in conducting quality system audits using any performance standard (ISO 9001, FDA GMPs, FAA, QS 9000 and so on). Besides normal testing, there is a Problem Solving Team Case Study that students must review and be tested on to pass the class. The Auditing Fundamentals III course consists of a series of lessons, illustrations, diagrams, interactive exercises, case study questions and quizzes. Successful completion of the course will result in a certificate (0.8 CEUs). The subscription period for the class is 90 days (plus one free 30-day subscription extension, if needed).
Upon the completion of this course, students will be able to:
- Design check sheets, checklist and logs
- Apply flow charting techniques on the job
- Use different types of charts (i.e.pie, line, Pareto, CE, etc.)
- Assess quality improvement programs such as lean, corrective action, FMEA, 5S, and six sigma
- Select the appropriate sampling method for the situation
- Explain sampling concepts such as consumer risk
- Explain the difference between statistical and non-statistical sampling
- Identify variables and attribute data
- Link results to wealth of the organization using cost of quality
- Interpret scatter diagrams
- Identify the purpose and use of control charts
- Identify in-control and capable processes
- Assess quality tool usage by others
- Answer questions related to an actual problem solving case study
J.P. Russell is owner of JP Russell and Associates and director of operations for QualityWBT Center for Education. He is an ASQ Fellow, an ASQ Certified Quality Auditor, and former RAB QMS Lead Auditor. He is a member of ASQ, Institute of Internal Auditors, Standards Engineering Society, US TAG TC 176 and Secretary of TG 9001-9004.
He is an instructional designer in the areas of auditing, standards, and improvement, has authored over 12 books on process/systems auditing/continual improvement, edited the Quality Audit Handbook 1st and 2nd ed, and the ASQ Auditng Handbook, and is a regular columnist for ASQ's Quality Progress magazine.