LENGTH: One Hour
Successful audits are a key component to a healthy and sustainable quality management system. There are numerous factors that can influence the outcome of audits. Preparedness, attitude, management support, trained auditors with sharp interviewing skills, well written audit reports and effective follow-up all make the difference between a paper shuffling exercise that everyone hates and a dynamic program that has a significant effect on organizational health and a company's ability to continue to serve its customers.
In one fast paced hour this webinar will deliver useful information to bolster the effectiveness of your internal audits.
The purpose of audits is three-fold. Audits should result in:
- Fulfillment of customer requirements
- Continued certification to the ISO standard (or sector-specific equivalent)
How well you achieve these goals depends on the effective application of the essential features that are the subject of this webinar.
What You Will Learn
This one-hour webinar will include:
- Planning and Preparation
- Driving Fear Out of the Audit Program
- Ensuring Adequate Training
- Creating Effective Checklists
- Honing Your Interviewing Skills
- Managing the Audit Team
- Writing an Informative Audit Report
- Taking Action on Audit Findings
- Reporting Back to Top Management
Viewers of the On-Demand webinar get:
- Unlimited viewing of the webinar for one full year, including any updated versions
Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is an active member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also an Exemplar Global-certified lead assessor, an ASQ Certified Quality Auditor, and a fellow of ASQ.
Denise’s books include: The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control, and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.
HOW DOES THIS ALL WORK?
After you register for this webinar, you will receive a confirmation e-mail containing a PDF file, which contains a link to view the session and other information. You will also receive an e-mail with a link to access the webinar.
We are so confident that you will find this webinar valuable that we offer a 100% money-back guarantee, making this a risk-free investment. If you are dissatisfied with the webinar, just let us know by phone or e-mail within 24 hours of the conclusion of the webinar for viewers of the live webinar and within 24 hours of your purchase of the On-Demand webinar and we will issue you a full refund.