UPCOMING WEBINAR


Quality management system standards uniformly have requirements for controlling the devices used to measure, verify, test, and accept product and monitor the processes used to achieve specified results. Everyone seems to miss something. It’s almost inevitable. Perhaps it’s because this process is generally referred to as “calibration” and the mental image it conjures up is associated primarily with things like micrometers, depth gages, and comparators. The process is often much more elaborate, addressing appropriate consideration for gages, thermostats, software, jigs, timers, known-good-samples – a multiple of devices for measuring product or process. Controlling monitoring and measuring devices must, therefore, include multiple factors.

This lively and informative presentation examines auditing from an inward and outward perspective. It begins by proposing questions an organization should ask itself about the way its audit program is managed and implemented. Then the focus turns outward with a discussion of critical questions that should be used during audit interviews. This presentation is focused on driving improvement of the audit process itself so that it can produce the best results and sustain top management support.
Introduction to Cost of Quality
July 29, 2010 1:00 p.m. EDT



NEW RELEASE



Craig Cochran's New Book:
Problem Solving in Plain English

NEW RELEASE

 
ISO 9001: Management Responsibility in a Nutshell
New, Revised Edition

VIDEO TRAINING

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process. This practical, in-depth video presented by Denise Robitaille offers proven techniques for using root cause analysis in your organization.

 
Introduction to Root Cause Analysis Video
WEB-BASED TRAINING

Auditing has the potential to focus personnel around what really matters and drive real improvements... or alienate everyone in the organization. The secret to success is training internal auditors so they are able to produce high-impact results. This online course covers internal auditing from A to Z. It starts with the fundamentals of auditing and builds on this to progressively more advanced concepts. Topics include audit criteria, objective evidence, interviewing skills, developing checklist questions, analyzing case situations, writing nonconformities, reporting results, and evaluating corrective actions. This course is exercised-based, providing many opportunities to practice the concepts that are presented. The course is ideal for new and experienced auditors alike.

Introduction to Internal Auditing 12 hour self-paced E-Learning course

NEW RELEASE



Internal Quality Auditing
New, Second Edition!
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